Storing

Reserving a Space

• Where are my things stored?
• Can I rent an exclusive space?
• Can I see all of your available spaces?
• Can I change my search location?
• What is the minimum length of stay?
• What is the maximum length of stay?

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Prices and Fees

• Is there a cancellation fee?
• How do you determine my storage price?
• When do I get charged for my storage?
• Why do you charge extra for access visits?

Interacting with Hosts

• How long do I have to move-in?
• What happens if I'm late?
• How long do I have for visits?
• What is your cancellation policy?
• Can I share my personal contact information with my Host?
• What do I do if my Host keeps rescheduling?

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Reservation Help

• Do you know any movers in the Bay Area?
• What should I do if I'm uncomfortable storing with a Host?
• Help! I have an emergency and need to access my things!

FAQs

• How do visits work?
• Why do you ask for a copy of my government identification?
• What's the minimum notice for scheduling access visits?
• How do I schedule an access visit?
• What are the available storage plans?
• Can I alter my plan before moving in?

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