Sharespace Hosts have two primary responsibilities to earn your rent credit each month.
Your first responsibility is to keep the space you are making available for storage clean, dry, and secure. Before your first customer arrives, make sure the space is clean and free of anything that could damage your customer's items. Once a customer has moved their items in, make sure that the space remains secure and your customer's items are safe.
Your second responsibility to promptly and professionally respond to customer requests. Customers will share their available schedule with you for moving items in and out of storage. You'll need to provide them with times in your schedule that work for both you and your customer, then meet them at the agreed time and open your space for them to move their items in. If your schedule isn't able to accommodate a customer, Sharespace will help find a different Host.
Customers typically schedule about a week in advance of their move in or move out dates.
To earn your rent credit each month, we ask that you approve or decline requests from customers within 4 hours. (For requests sent during regular business hours) We also require that you make a good faith effort to accept new customers and only decline requests that would not be appropriate for your space or cannot be reasonably scheduled.
If you'll be traveling or on vacation, you'll need to let Sharespace know and we'll work with you to make sure your customers are in good shape.