Your safety is our priority. If the Renter is attempting to or has already broken a rule or any Community Standards, or you feel unsafe through their actions at any time, we ask that you immediately let our Support Team know. Here's some steps you can take along the way:
Before you accept a Renter
As you're arranging the storage plans, get to know your Renter a bit better. Just asking what they're storing is often all you need to find out if there's a mismatch of preferences or another cause of rejection of storage.
After you accept a Renter
If you've already accepted the reservation but you're feeling uncomfortable, please alert the Sharespace Support Team immediately at (415)880-5588 or firstname.lastname@example.org. We will handle the situation for you in order to keep your safety and peace of mind as our highest priority.
Reporting inappropriate messages
If you receive an inappropriate message from a Renter, please take a screenshot of the message and send it either to (415)880-5588 or email@example.com. If you're uncomfortable sending a screenshot, please just let us know about the situation and messages.
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.